FAQ

1. Do I need to create an account to place an order?

   No, you can order as a guest. However, having an account provides several advantages:

   - Faster checkout process
   - Convenient access to your order status and history
   - Updates on new product releases and special offers

2. What payment options do you accept?

   We accept all major credit cards (VISA, Mastercard, Discover, AMEX) as well as payments through PayPal.

3. How secure is my online transaction?

   When you make a purchase using your credit card, all your information is entered on a secure web page with SSL encryption. Your data is then encrypted and sent directly to our credit card processor for authorization. We do not store your credit card information on our servers.

4. Are there any currency conversion fees?

   All transactions are processed in US Dollars. If your credit card operates in a different currency, the total amount will be calculated based on the current exchange rate at the time your card issuer processes the transaction.

5. How can I set my shipping address?

   Since our website and services are in English, all information entered must be in English, including punctuation. If your address contains non-English characters, please substitute them with similar English letters. For example, you might replace the character "？" with "c".

6. Can I alter my shipping address after placing an order?

   Please be aware that once an order has been processed or shipped, you cannot change the shipping address. We recommend using your residential address instead of a vacation address, as we cannot predict how long customs may hold the package.

7. How long does shipping take and how can I track my package?

   The shipping duration depends on the option you select. After your order has shipped, we will send you an email with your tracking number and the tracking website. We are not liable for any delays caused by customs in your country.

8. What should I do if I notice missing items in my order?

   If you discover any missing items, please reach out to us immediately at support@elyshara.com.

If you have any additional questions, don't hesitate to contact us directly at support@elyshara.com.